Infinitas Learning, a leading educational resources company in Europe, wanted to centralize its order management processes across operations in Belgium, the Netherlands, and Sweden. With a focus on improving efficiency and scalability, they partnered with Cloudmuscle to design a tailored Salesforce solution that transformed their workflows.
THE CHALLENGE
Infinitas Learning faced several operational hurdles:
- Disconnected systems created inefficiencies across regions.
- Manual processes slowed down order management and left room for errors.
- Pricing updates were cumbersome and lacked flexibility.
- Existing systems struggled to handle large order volumes and complex integrations.
These challenges held back their ability to scale and deliver a consistent experience for their customers.
THE SOLUTION
We worked closely with Infinitas Learning to develop a custom Salesforce order management system. Our solution included:
- Centralized workflows: A unified system to handle orders from eCommerce platforms, trade partners, and manual inputs, streamlining operations across regions.
- Seamless integration: We integrated Salesforce with Netsuite to connect order management with fulfillment and ERP systems, ensuring smooth data flow.
- Dynamic pricing management: A custom feature allowed flexible pricing updates tailored to the needs of multiple regions.
- Scalable order processing: Large orders were automatically split into smaller ones while maintaining accurate discounts, overcoming system limitations.
- Process automation: Automated tools simplified order renewals, pricing adjustments, and discount applications, freeing up teams to focus on higher-value tasks.
By collaborating with their teams across Europe, we ensured the solution aligned perfectly with Infinitas Learning’s goals and delivered a robust and adaptable system.
THE RESULT
With their new Salesforce solution, Infinitas Learning has transformed its order management processes. The system:
- Streamlines operations across regions, improving efficiency and collaboration.
- Handles higher order volumes seamlessly, supporting business growth.
- Ensures pricing and discounts are applied dynamically, eliminating manual errors.
- Enhances the customer experience with faster, more reliable order processing.
The successful rollout across all regions laid the groundwork for ongoing improvements. We continue to support Infinitas Learning with new features, such as API-driven discount applications for their custom B2B portal.
Infinitas Learning’s collaboration with Cloudmuscle delivered a powerful, scalable order management system, fully aligned with their business goals. Facing similar challenges? Let us help you create a solution that drives real impact.
