YoungCapital

Introduction

YoungCapital is a leading staffing and recruitment organization operating at high volume, with complex processes, strict compliance requirements, and a strong focus on internal enablement. As part of a broader transformation, YoungCapital rolled out the MySolution Recruitment (MSR) package on Salesforce, a strategic move to support scalability, data governance, and long-term platform ownership. To ensure the platform was implemented securely, compliantly, and sustainably, Cloudmuscle supported YoungCapital during a critical phase of the rollout.

The challenge

Rolling out a Salesforce-based recruitment platform in a high-volume staffing environment introduces challenges beyond standard implementation:

• User access needed to be tightly aligned with business processes, security standards, and MSR architecture
• GDPR requirements had to be embedded directly into platform logic, not handled manually
• User provisioning needed to be automated to support scale and reduce operational overhead
• Internal teams required the knowledge and confidence to take ownership of Salesforce after go-live

With multiple stakeholders involved including MSR consultants, technical architects, project management, and change teams YoungCapital needed clear governance, robust configuration, and strong knowledge transfer to ensure long-term success.

The solution

Cloudmuscle joined the program as a Salesforce consultant and trainer, working closely with YoungCapital’s internal teams and the broader MSR delivery organization. The focus was not just on configuration, but on building a secure, compliant, and manageable Salesforce foundation. Key areas of contribution included: Salesforce access model & governance A structured access model was configured based on MSR design principles and YoungCapital’s business processes:

• Profiles, permission sets, and permission set groups were configured and aligned
• Access policies were standardized to reduce manual user management
• Governance principles were embedded to ensure consistency and maintainability

This resulted in a scalable and secure access structure that supports both current operations and future growth.

GDPR & data retention configuration

To support GDPR compliance for a large candidate database, Cloudmuscle helped tailor MSR’s standard functionality to YoungCapital’s legal and operational requirements:

• Requirements were gathered through multi-stakeholder workshops
• GDPR data groups, retention policies, and automated anonymisation logic were configured
• Salesforce flows were created to notify connected systems when data was anonymised or removed

This ensured GDPR compliance was fully embedded in the platform, rather than dependent on manual processes. Automated user provisioning User access was integrated with YoungCapital’s identity management setup to streamline onboarding:

• Mapping rules for profiles and permission sets were defined and maintained
• Automated user creation and licence assignment were tested and validated
• Manual onboarding effort was significantly reduced

Training & team enablement

A key pillar of Cloudmuscle’s approach was empowering the internal Salesforce team:

• Weekly training sessions strengthened platform knowledge
• Technical documentation and configuration guidelines were delivered
• Admins were coached on governance, best practices, and sustainable configuration

This enabled YoungCapital’s team to confidently manage and evolve the platform after rollout.

The result

Cloudmuscle’s contribution helped YoungCapital establish a strong Salesforce foundation during a complex rollout:

• A secure and scalable access model aligned with business and MSR requirements
• GDPR-compliant processes fully integrated into Salesforce
• Smoother user onboarding through automated provisioning
• A stronger in-house Salesforce team with clear ownership and governance

YoungCapital now operates on a Salesforce platform that is not only compliant and secure, but also ready to be managed, extended, and optimized internally as the organization continues to evolve.